Navigating a Generational Digital Skills Crisis
Digital transformation has forced unprecedented change in all aspects of our lives, yet digital literacy has remained at best an afterthought in education even as education systems across the world embrace mandatory eLearning and place students in online learning environments from the earliest grades. Our failure to recognize digital fluency as a foundational skillset has resulted in generational global digital skills crisis demonstrating shocking digital habits that are the main cause of an epidemic of cybersecurity breaches. Hiding cyber in a technical bubble is probably both a reaction and the result of this mess.
WEF’s opening remarks in the Unpacking Cyber Resilience white paper describe an expansion of cyber awareness using business language that many educators will use to say, ‘that’s not our job!’ (i.e.: training students for workplace readiness), but this digital illiteracy also damages our democracies by destroying our trust in institutions, creating disinformation echo-chambers that erode public discourse and also preventing us from accessing trustworthy news sources. Surely some of that is the job of public education?
“The digital transformation continuously reshapes and evolves businesses and governments. The primary goals and objectives of organizations are often supported by business processes that are critically reliant on digital technology, commonly without any analogue alternatives. While primary goals and objectives will differ between organizations, they will always include the protection of critical service delivery, stakeholder confidence and the principle assets that underpin value and position in the market. Achieving true cyber resilience is fundamentally a leadership issue, and is paramount to retaining shareholder value.”
– Executive Summary, Unpacking Cyber Resilience
Those ‘business processes’ underlie all aspects of modern life, including those in education. School boards call their operational network domains ‘corporate’ because it’s lifted from the same digital systems that support business and government. Educational operations aren’t digitally distinct from those in the public and private sectors, they’re the same technologies but with higher security needs because they collect the data of minors (and their families) on a massive scale. Putting employees and students onto these systems without teaching them fundamental digital literacy is akin to putting them in a car and hoping they’ll drive it without having an accident.
If we address digital skills at all in education it tends to be a rote coding plug-and-play edtech solution. This one and done approach fails to recognize the complexity of digital literacy. |
The Evolution of Digital Information Security
For many even what to call cybersecurity was a sticking point. The good news is that if you don’t like it now, it’s already moving on. From WEF’s Unpacking Cyber Resilience. |
One of my favourite early graphics pushing back against the framing of cybersecurity as a purely technical field of study was this one:
Not because it’s complete, but because it reframes cybersecurity in a multi-dimensional manner. Through my coaching of student teams in cybersecurity I’ve found that a mix of talents is much more effective than a group of identical ‘head-in-the-machine’ types deep diving the technical. That skillset in cybersecurity could be parallelled by a lawyer or surgeon who is doing the point work but is surrounded by specialists with varying skillsets that allow the technical resolution of problems to happen. Can you imagine someone saying that the only people in the medical professions are surgeons, or the only legal professionals are lawyers? These more mature disciplines have a wider understanding of what’s necessary to do the work. Clinging to this lone haxor fixation has been one of the mechanisms used to keep cyber a male dominated profession for far too long.
Cyber Resilience Reframing Digital Information Security
CyberTitan Top Defenders in 2021 had diverse and complementary skillsets. |
1) The detective process for determining damage from a cyberattack is remarkably intuitive and the best way to learn it is to watch someone who has developed this intuition display it.
Even in technical cybersecurity team based/complimentary skillsets are the norm. Attempting to solve the global cybersecurity skills gap by minting as many hands on cyber-operators as you can misunderstands the needs of the field, especially with the onset of AI automating basic tasks.
Hundreds of people from dozens of countries all working together on cyber resiliency at the GFCE annual meeting in Washington DC in September, 2024 (I’m on the left). |
From talking to the newly minted director of cyber at GAC to presenting on emerging technology disruptions in cyber internationally, I’m more aware than ever of the challenges in creating global connections encouraging cyber resilience. Unless we align our terminology and technical awareness we cannot communicate and collaborate effectively. In our one sided world of digital defence where they only have to get it right once but we have to get it right every time, this is a recipe for disaster. Without collaboration and cooperation there is no way organizations can defend against the asymmetrical nature of cyber attacks, the largest of which have the funding of nation states behind them.
Hope For The Future
The idea that we can resolve a lack of cyber skills when they hide within a much larger digital illiteracy crisis has caused a lot of frustration in cyber training. Teaching information security awareness when users lack basic digital skills is akin to attempting to teach Shakespeare to people who can’t read.
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